The opposite of the Keith Peter’s tribulations
June 8th, 2006 by Scott Janousek
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If not, check out: Keith Peter’s tribulations with Best Buy.
This post is not about ripping Best Buy though. It’s about a better customer service. In fact, I had a complete opposite customer experience than KP, which I’d like to share.
After purchasing a Toshiba laptop a few weeks back from the friendly and helpful staff at MicroCenter, I received a letter from them today. It said:
Dear Scott Janousek,
Thank you for your recent computer purchase. I greatly appreciate your business, and am commited to making sure that you receive the advice and attention neccessary to make a well-informed purchase each and every time you visit one of our stores.
I need your help. If you could please provide your candid options on this short, but important survey, it will help us improve your shopping experience. Please take a few moments to let me know how well XXXX XXXX did in providing a complete, personalized computing solution, and in delivering top-notch customer service. Your responses will be used in continuing growth, development and our review of XXXXX.
If you have any questions regarding the purchase, please don’t hestiate to contact your Cambridge Micro Center store for free walk-in technical support.
Thank you for helping us continue to make Micro Center responsive to your computing needs.
Sincerely,
Rob Demme
Vice President of Sales
I wonder if Best Buy ever sent KP a letter like this? I doubt it. Good to see, at least some companies actually care about the shoppers.
Obviously, the customer experience at Microcenter is very important, and it’s nice to know at least they are interested in getting feedback and improving things.
If you live in the US, I highly recommend checking out Microcenter. It’s a chain store with a few select locations throughout the country.
They have almost anything you could ever dream of when it comes to personal computers (pcs, macs, software, cameras, cables, software, etc, etc).
Their onsite customer support staff is usually very helpful and knowledgable. I have only had good experiences from them thus far. Another bonus, it’s also a no pressure sales approach there.
Anyways, I thought I would post this. They deserve high tech savvy customers such as yourself.
And no, they didn’t give me any kickbacks from writing this entry!
June 8th, 2006 at 11:08 am
Yeah, I’m not sure why I didn’t go to MicroCenter or http://www.pcsforeveryone.com (which is right across the street from Best Buy) in the first place. I’ve never bought a full system from either of them, but plenty of components, and they both seem to know their stuff and be service oriented.
Anyway, the saga continues, unbelievably. I thought I’d have it wrapped up today over lunch, but it has gotten even weirder! But I think I’m really close to a resolution, at which point, I’ll do my (hopefully) last post on the matter.
June 8th, 2006 at 11:28 am
You go to BestBuy for the same reason you might shop at Walmart. Because everyone else goes there?
Certainly their prices aren’t that cheap. Best Buy is not always a “besy buy”. 
Hopefully they don’t know you’re posting, so we can see the real eventual outcome of all this.
June 8th, 2006 at 1:54 pm
Oh, they know I’m posting. I update them with links daily.
Resolution imminent…
June 24th, 2009 at 2:04 pm
who owns micro center? not on the internet anywhere…..